Listening to consumers and delivering on their needs, makes Rohlik a truly customer-centric company.
The company’s focus on customer experience is reflected in every step of the order.
Easy online customer ordering
Precise home or work delivery service with precise purchase tracking
Broad and unique assortment, with more than 17,000 items
Helpful customer care agents
Fast and simple online refund
What have we already achieved?
That's how many customers the group has already served across four international markets.
Net Promoter Score is how customers evaluate us in all countries.
Rohlik delivery experience
Our goal is to make our customers' lives healthier and happier
This is how our delivery service helps achieve that
High product and slot availability
Fresher local vegetables, meat and dairy products
15-minute delivery windows
Great reliability with low replacements and incompleteness of orders
Same day delivery within 90 minutes of placing an order (in some countries)
We constantly improve
Our improvements save customers time, with online refunds, purchase tracking and delivery time tracking right on the webpage, in the app and also as a push notification.
We know that what our customer values most of all is time. So if something does go wrong with a customer’s order, we’ve prepared an easy–to–use online refund handling process. They’re handled instantly, in just a few clicks and without customers having to call or write anywhere.
Customer refund options on the webpage, or in the app:
Selects the item to be refunded
Compensation in the form of credit will be sent to their account
Customers can also decide to donate their credits to help people in need with one simple click.
Customers can track their purchase and instantly find out the expected time of delivery, which they will see directly in the header of the webpage or in the application.
If a customer uses the mobile app and has notifications switched on, all the important information concerning deliveries will be sent to them in the form of a notification.
Customers who don’t have the app installed will get SMS messages.
Our special program full of benefits, free for parents with children under 12 or those expecting, can enjoy:
Money back for purchases