Great Experience | Rohlik Group

Great Experience

#customer-ordering

Listening to consumers and delivering on their needs, makes Rohlik a truly customer-centric company.

Customer Ordering

The company’s focus on customer experience is reflected in every step of the order.

Easy online customer ordering

1 / 5

Precise home or work delivery service with precise purchase tracking

2 / 5

Broad and unique assortment, with more than 17,000 items

3 / 5

Helpful customer care agents

4 / 5

Fast and simple online refund

5 / 5

What have we already achieved?

0 +

customers

That's how many customers the group has already served across four international markets.
NPS

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Net Promoter Score is how customers evaluate us in all countries.

How we do it?

Rohlik delivery experience

Our goal is to make our customers' lives healthier and happier

This is how our delivery service helps achieve that

High product and slot availability

1 / 5

Fresher local vegetables, meat and dairy products

2 / 5

15-minute delivery windows

3 / 5

Great reliability with low replacements and incompleteness of orders

4 / 5

Same day delivery within 90 minutes of placing an order (in some countries)

5 / 5

How we do it?

We constantly improve

Our improvements save customers time, with online refunds, purchase tracking and delivery time tracking right on the webpage, in the app and also as a push notification.

We improve constantly

Online refund

We know that what our customer values most of all is time. So if something does go wrong with a customer’s order, we’ve prepared an easy–to–use online refund handling process. They’re handled instantly, in just a few clicks and without customers having to call or write anywhere.

Customer refund options on the webpage, or in the app:

Choose

Selects the item to be refunded
Refund

Compensation in the form of credit will be sent to their account
Care

Customers can also decide to donate their credits to help people in need with one simple click.

We improve constantly

Purchase tracking

Customers can track their purchase and instantly find out the expected time of delivery, which they will see directly in the header of the webpage or in the application.

Mobile App

If a customer uses the mobile app and has notifications switched on, all the important information concerning deliveries will be sent to them in the form of a notification.